Privacy Policy | Football Ticket Net

Introduction & Scope

This Privacy Policy (“Privacy Policy”) describes how Football Ticket Net Group (as further detailed under section 3 below, and shall be defined herein as the “Company”, “we” or “our”) collects, uses, and discloses Personal Data (as defined below), in connection with your use of the website (www.footballticketnet.com), including browsing and reviewing the content available therein (“Visitor(s)”) and purchasing or selling tickets, tours or concerts, as applicable (“Customer(s)”).

Visitors and Consumers shall be further referred to herein as “you” and “your”. The website and any services provided therein including order placement shall be further referred to herein as “Services”.

This Privacy Policy further explains how we safeguard your Personal Data, how such data may be used or shared with others, and how you may exercise your rights related to your Personal Data, as required under applicable data protection laws.

This Privacy Policy is an integral part of our Terms and Conditions (collectively the “Terms”). Any capitalized terms not defined herein shall have the meaning ascribed to them in the Terms and Conditions.

The types of Personal Data we receive and collect depend on which Services you use and how you use them. Any Personal Data you provide is made at your free will and consent (where required under applicable data protection legislation), and you acknowledge that you are not under any statutory obligation to provide us with Personal Data. However, we must collect or receive some Personal Data to provide the Service, and if you will not provide us with such Personal Data, we will not be able to fulfill certain purposes, for example, provide certain Services - all as described under Section 4 below - “Data We Collect & Purpose of Collection and Use“ which details the purposes for which each Personal Data set is collected.

This Privacy Policy further includes or incorporates specific information required under applicable data protection laws for residents of certain jurisdictions, among others:

Policy Amendments

We reserve the right to amend this Privacy Policy from time to time, at our sole discretion. The most recent version of this Privacy Policy will always be posted on the website and the update date will be reflected in the “Last Updated” heading. We will provide notice to you if these changes are material, and, where required by applicable law, we will obtain your consent. Any amendments to the Privacy Policy will become effective immediately, unless we notify otherwise. We recommend you review this Privacy Policy periodically to ensure that you understand our most updated privacy practices.

Contact Information and Data Controller Information

GBG Group 2012 Ltd. is a company based in Israel which owns and operates the website and is the data controller of all operations, including marketing activities, security activities, promotions, sales, strategic, development, and customer support (“GBG Group”).

Otherwise, the other entities listed on the website provide either utility services or support services.

For any question, inquiry or concern related to this Privacy Policy or the collection and use of your Personal Data, you may contact our privacy team as detailed in the Contact Us webpage HERE.

The Data We Collect & Purpose of Collection and Use

Depending on your interaction with us and our Services, we may collect certain information related to such interaction and use, as follows:

“Non-Personal Data” – meaning, information which does not identify a specific natural person and cannot reasonably be used for such identification. Non-Personal Data includes technical information regarding your device or browser, type of operating system, scope, frequency, interactions with the website, and other technical information regarding the device used – all when collected on an aggregate basis, or otherwise not combined with any identifiers. We may further process and anonymize Personal Data in a manner that the data will be Non-Personal Data. Non-Personal Data may be used by us without limitation and for any purpose. Some of this information may be considered “de-identified” under U.S. privacy laws and when we rely on data that has been “de-identified”, we will take reasonable measures to ensure that the de-identified information cannot be associated with an individual, household, or device and not attempt to re-identify it.

“Personal Data” – meaning information that identifies an individual or may with reasonable effort or by reasonable means identify an individual. This may include online identifiers such as IP address, name, emails, etc., and other information that is associated with you. If we combine Personal Data with Non-Personal Data, we will treat the combined data as Personal Data.

Under the table below we detail the types of Personal Data we collect and how and for which purposes we use your Personal Data.

Please note that, in addition to the purposes set forth above, we may use certain Personal Data to prevent potentially prohibited or illegal activities, fraud, misappropriation, infringements, identity thefts, and any other misuse of the Services and to enforce our Terms, as well as to protect the security or integrity of our databases and the Services, and to take precautions against legal liability. We will not collect additional categories of Personal Data or use the Personal Data for any purpose that is materially different, unrelated, or incompatible purpose without obtaining your consent unless we are required or permitted by applicable law.

How We Collect Your Data

Depending on the nature of your interaction with us and our websites and Services, we may collect Personal Data as follows:

Automatically– we may use cookies or similar tracking technologies to gather some information automatically when you interact with our websites and Services (see Section 6 of this Privacy Policy “Cookies and Similar Tracking Technologies We Use”.
Provided directly by you– we will collect information if and when you choose to provide us with the information, such as where you create an Account, place and order, contact us, etc.

Cookies and Similar Tracking Technologies We Use

We use “cookies” (or similar tracking technologies such as tags, pixels, etc.) when you access to, interact with, or use our websites and Services. The use of cookies is standard industry-wide practice. A “cookie” is a small piece of information that a website assigns and stores on your device or browser while you are viewing a website. Cookies can be used for various purposes, including allowing you to navigate between pages efficiently, enabling automatic activation of certain features (e.g., cart), for statistical purposes, as well as for advertising purposes.

The information generally collected and stored by cookies includes Online Identifiers (such as cookie ID, IP address, etc.) and Usage Data (such as actions made, click stream, time and date stamp, content viewed, directing URLs, etc.) – both as defined underthis Privacy Policy preferences and technical information related to your device or browser (such as type of device, operating system, etc.).

Cookies can be either placed by us, or by third parties such as analytic providers, marketing partners, social media, etc. In addition, the duration of such cookies (meaning the period until such are deleted) can be either “session” – meaning deleted when you close your browser, or “persistent” – meaning longer periods according to their purpose and settings, provided however that you can delete or block cookies through your browser or device settings or as further explained below.

Please see our Cookie Policy which details the cookies we use on our website. You can change your cookies settings and preferences at any time (accepting cookies, rejecting cookies, and opting-out) by using the cookie setting tool available on our website.

Most browsers will allow you to erase cookies from your computer’s hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. Please refer to the setting or the support page of your browser to learn more about how you can adjust your privacy and security settings.

Sharing Personal Data with Third Parties

We share your Personal Data with third parties, including our affiliated companies, partners or service providers that help us provide operate and manage our websites, business operation, marketing operations and our Services. The categories of such third-party recipients, the type of Personal Data we will share and the purposes for which we will share the Personal Data are as follows:

Our Service Providers and Agents - we share Personal Data with our agents and service providers to perform requested services on our behalf. These third parties may include counsels and advisors, technology and hosting providers (such as analytic tools, management or security tools, communications tools, processing payments, shipping and delivery services, etc.(. These providers are prohibited from using Personal Data we share with them for any purposes other than providing us with the requested functions and services. The type of Personal Data that will be shared can be any data processed by us, as needed for the provisions of the specific services.
Marketing Partners – we may share Personal Data with marketing partners we engage with or use their tools and services to market and promote our website and Services, for example, for our marketing campaigns and targeted online advertising. These partners may include social media platforms or other marketing services operators. The Personal Data shared may include Online Identifiers and Usage Data. These partners may combine your Personal Data with other data they collect independently from your visits and interactions across the web.
Our Company Group- if we share Personal Data, internally within our company group to fulfil certain purposes for which Personal Data is collected and retained, for example, the local entities are set to process payments, the managing entity manages the customer support and the website.
Corporate Transactions - in the event of a corporate transaction (for example, sale of a substantial part of business, merger, consolidation, etc.). The types of Personal Data that will be shared can be any data processed by us, as needed, however our affiliated companies or acquiring company will assume the rights and obligations as described under this Privacy Policy.
Enforcement of our Rights, Security and Fraud Prevention & Law Enforcement - we may disclose certain Personal Data to law enforcement, governmental agencies, or authorized third parties as needed to comply with applicable laws or in response to a verified order. We may further Personal Data to enforce our policies and agreements, as well as defend our rights, including the investigation of potential violations thereof, alleged illegal activity or any other activity that may expose us, you, or third parties to legal liability, and solely to the extent required. The types of Personal Data that will be shared are as needed to fulfil the purpose set forth above, for example, subject to law enforcement authority request.

For avoidance of doubt, we may further transfer and disclose or otherwise use Non-Personal Data or information which is linked to anonymous random identifiers or information that is aggregated in a non-identifiable way, at our discretion and without limitations.

Your Rights Related to Your Personal Data

We acknowledge that different people have different privacy concerns and preferences. Our goal is to be clear about what information we collect so that you can make meaningful choices about how it is used. We allow you to exercise certain choices, rights, and controls in connection with your information. Depending on your relationship with us, your jurisdiction and the applicable data protection laws that apply to you, you have the right to control and request certain limitations or rights to be executed.

The principal rights that may apply to your Personal Data (subject to your jurisdiction and additional conditions) may include:

Right to be informed, right to know.	You have the right to be provided with information regarding our Personal Data collection and privacy practices. You also have the right, at our option, to receive a list of the specific third parties to which we have disclosed either your Personal Data or any Personal Data. This Privacy Policy also details our Personal Data handling practices.
Access rights, right to inspect your Personal Data	You have the right to confirm whether we collect Personal Data about you and to know which Personal Data we specifically hold about you, as well as receive a copy of such or access it.
Right to correction/rectification	You have the right to correct inaccuracies in your Personal Data in the event you found it incorrect, outdated, etc. (or otherwise request its deletion), taking into account the nature and purposes of each processing activity.
Right to be forgotten, right to deletion	You have the right to request the deletion of certain Personal Data we process, if specific conditions are satisfied, for example, if you think we no longer need to use it for the purpose we collected it; in the event that the collection was based on your consent; where we have used it unlawfully, or; where we are subject to a legal obligation to delete your Personal Data. Deletion request will be subject to our rights and obligations under applicable law (for example, our legitimate interests to maintain record keeping, completing transactions, providing a service that you have requested, taking actions reasonably anticipated within the context of our ongoing business relationship with you, detecting security incidents, protecting against illegal activity; debugging; exercising right provided for by law, etc.). You are not required to create an account with us to submit a deletion request.
Right to portability	You have the right to obtain the Personal Data in a portable, and to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance. We will select the format in which we provide your copy.
Right to withdraw consent. Right to opt out.	Where we process Personal Data based on your consent, you have the right to withdraw such consent at any time. For example - you have the right to withdraw consent from receiving any marketing communication from us or otherwise opt-out, by unsubscribing through the message received. You have the right to opt-out or otherwise withdraw consent from processing of Personal Data through our use of cookies, by changing your preferences through the cookie setting tool available on our website. If and to the extent applicable, you have the right to opt out of the “sale” or “share” of your Personal Data, which includes opting-out of our practice of using cookies for the purposes of targeted advertising, analytic, on the website, through the cookie widget on our website or communicating your opt out through opt-out preference signals, like Global Privacy Control (learn more here). In any event, please keep in mind that opt-out tools are limited to the browser or device you use because they work off your browser ID and device ID and, accordingly, you will need to opt-out on each browser and device you use. Your browser may save some information in its cookies and cache to maintain your privacy preferences. Clearing these may remove opt-out preferences, requiring you to opt-out again. We do not profile you in a manner that has a significant effect on you or other individuals, therefore we do not provide an opt-out option from such use of Personal Data.
Right to Object	You have the right to object to any use of your Personal Data which we have justified by our legitimate interest if you believe your fundamental rights and freedoms to data protection outweigh our legitimate interest.
Right to Restrict Processing	You have the right to ask us to restrict or limit the purpose for which we process your Personal Data, where certain conditions are satisfied (for example, where you contest the accuracy of the Personal Data, for a period enabling us to verify its accuracy).
Right to appeal or lodge a complaint	If we decline to take action on your request, we will inform you without undue delay as required under applicable laws. The notification will include a justification for declining to take action and instructions on how you may appeal, if applicable. Within the timeframe set under applicable law as of our receipt of your appeal, we will inform you in writing of any action taken or not taken in response to your appeal, including a written explanation of the reasons for the decisions. If the appeal is denied, you may submit a complaint to the applicable authority. Where the GDPR applies, you have the right to lodge a complaint with the applicable Data Protection Authority in the EU or the Information Commissioner in the UK.

You may submit a request to exercise most of your rights, by submitting a claim through the designated webpage available here

When you submit a request, we will take steps to verify your identity and your request by matching the information provided by you with the information we have in our records. In some cases, we may request additional information to verify your identity, or where necessary to process your request. If we are unable to verify your identity after a good faith attempt, we may deny the request and, if so, will explain the basis for denial and how to remedy any deficiencies, where applicable.

Certain rights can be easily executed independently by you without the need to fill out the DSR form, and for example:

If you are our Consumer, you can correct certain data provided under your Account (such as contact information);

You can opt-out from receiving our marketing emails by clicking “unsubscribe” link;
You can use the cookie settings tool on our website to change your preferences and opt-out of cookies including opt-out of “sale” of Personal Data.

In the event you are a Consumer – note that closing your Account does not automatically resolved in deletion of data. If you wish to delete your Personal Data, please ensure to contact us with such request.

Data Retention

We retain Personal Data we collect as long as it remains necessary for the purposes set forth above, all in accordance with applicable laws, or until an individual expresses a preference to opt-out. In certain circumstances, we will retain your Personal Data for longer periods of time and mainly:

Where we are required to retain Personal Data in accordance with legal, regulatory, tax, or accounting requirements;
Where we deem retention is necessary to obtain an accurate record of your dealings with us in the event of any complaints or challenges (e.g., Product adverse event); or
If we reasonably believe there is a prospect of litigation relating to your Personal Data.

Please note that except as required by applicable law, we may at our sole discretion, delete or amend information from our systems, without notice to you, once we deem it is no longer necessary for such purposes.

Data Security

Securing your Personal Data is of high priority. We design our systems with your security and privacy in mind. We have implemented physical, technical, and administrative security measures that comply with applicable laws and industry standards, such as encryption, access restrictions and permissions, etc., we have certified the servers to PCI DDS standard, as set forth in the Terms.

Note that we cannot be held responsible for unauthorized or unintended access beyond our control, and we make no warranty, express, implied, or otherwise, that we will always be able to prevent such access.

Please contact us if you feel that your privacy was not dealt with properly, in a way that was in breach of our Privacy Policy, or if you become aware of a third party's attempt to gain unauthorized access to any of your Personal Data. We will make a reasonable effort to notify you and the appropriate authorities (if required by applicable law) if we discover a security incident related to your Personal Data.

International Data Transfer

Due to our global business operation, we may store or process your Personal Data in several territories. Thus, any information you provide us may be transferred to and processed in countries other than the country from which you accessed our websites or otherwise the country of your jurisdiction. We will take appropriate measures to ensure that your Personal Data receives an adequate level of data protection upon its transfer. When Personal Data that was collected within the EEA is transferred outside the EEA, we will take necessary steps in order to ensure that sufficient safeguards are provided during the transferring of such Personal Data. You may exercise your rights, where applicable, to receive information regarding the transfer mechanism that was used during such transfer. Personal Data transferred outside the EEA is transferred, in all cases pursuant to standard contractual clauses approved by the European Union ("SCCs"). Additionally, data transferred internally within the company group are subject to the adequacy decision by the EU Commissionaire.

Protecting Children

Our Services and Products are not intended for any individual under the age of 18, and we do not knowingly collect or maintain information about anyone under the age of 18. Please contact us if you have reason to believe that a child has shared any information with us.

TYPES OF PERSONAL DATA	PURPOSE OF COLLECTION AND USE	LAWFUL BASIS UNDER THE GDPR
Online Identifiers & Usage Data When you access our website or otherwise interact with its content and features or use our Services (including if you are our Consumer and you access and interact with your Account), certain information regarding your access and use is collected, including information that is automatically collected and generated through use of our, or our third-party service providers’ and marketing partners’, cookies and tracking technologies (for more information, see Section 6 of this Privacy Policy - “Cookies and Tracking Technologies”). This information includes online identifiers associated or transmitted from your browser and device, such as Internet Protocol address (IP), a “cookie” identifier, user agent, and similar unique online identifiers generated, tags, etc. (“Online Identifiers”). Online Identifiers, such as IP address, are also used to extract your approximate location (e.g., country and Zip). This also includes information regarding your use and interactions with the Services including session durations and time and date stamp (i.e., when have you accessed our website or used certain Services and for how long), the content you viewed on our website, your interactions within the Services (click streams, actions made such as checking a consent box or clicking on “placing order” etc.), crash data, the URL or advertising campaign from which you have reached our website, language preferences, Products added to the cart, etc. (collectively “Usage Data”). If the Usage Data is associated with an Online Identifier it is processed by us as Personal Data.	Online Identifiers and Usage Data are collected and used for the following purposes: Our Services’ functionality, operation, security and fraud prevention, debugging and resolving errors and technical issues. To customize the Services based on your approximate location (i.e., to present you the webpages with Services applicable to your territory, etc.). To have internal analytics and statistics, used by us to enhance and improve our Services. For example, we analyze how Visitors use our website or the most viewed content to improve the way we present such content. To promote, advertise and market our website and Services. This includes targeted advertisements (which is further subject to your cookies’ settings and preferences – see section 6 of this Privacy Policy “*Cookies and Similar Tracking Technologies We Use*”), and measure effectiveness of our digital advertising campaigns.	Online Identifiers which are collected through strictly necessary cookies which are required for the proper and basic operation of the website will be processed in our legitimate interest. Usage Data collected through third-party tracking technologies, including any analytic or marketing cookies, will be processed based on your consent which we will obtain through our cookie notice and consent management. You may withdraw consent at any time using the cookie-preference controls on our website — see our Cookie Policy.
Contact Information & Communications We collect contact information, such as, as applicable to you communication with us, name, email address, phone number and country (“Contact Information”), if you contact us with any inquiries, be provided with information regarding our Product, sign up to receive our marketing materials and newsletter, contact our customer support, etc., either through an online form available on our website, by sending us an email or by any other means. We will further collect and store the content of communications with you, including email correspondence and any information you choose to share with us through your correspondence or other communications with us, and may also process data related to such communications such as, interactions with email communications (access time and date), etc. (“Communications Data”).	Contact Information and Communications Data are collected and used for the following purposes: To respond to your inquiries or request or send you the information and materials you have requested or signed up to receive. You may unsubscribe at any time from receiving our newsletter or other marketing materials through the “unsubscribe” link within the messages we send. To have records of our communications, to improve our support and marketing efforts, and in the event we believe it is required to continue to store it, for example, to provide you with any further assistance (if applicable) or in the event we reasonably determine it is needed in order to comply with any regulatory requirement, or for handling and defending against any dispute you might have with us. To have internal analytics and statistics, used by us to enhance and improve our Services. We will further store your Contact Information in order to include you, and maintain, our marketing and mailing lists, as well as the "opt-out" list (solely the necessary information for such purpose), to ensure we respect your choice and comply with applicable laws in this regard.	We process the Contact Information in order to provide you the requested support or respond to your inquiry, maintaining a suppression list, providing Direct Marketing, subject to our legitimate interest. If you are contacting us on behalf of another person, we value your assistance and care for others, please note that it is your responsibility to make sure that any person whose Personal Data you provide is aware of the principles of this statement and agrees that you will provide Personal Data to us on this basis. If you register to receive our newsletter, provided us your feedback or responded to a survey, we process Contact Information and other data you provided subject to your consent. You may withdraw consent at any time using the “unsubscribe” option within the email or by contacting us
Customers – Information Provided When You Create an Account & Place Orders You may decide to create an account with us to place orders (“Account”). During the registration process you will be requested to provide us with certain information such as your full name, and email address. Additionally, during the registration process you will be required to create a password. We will further collect actions made on your account such as Products added to your cart (collectively “Account, Registration and Login Data”). If you place an order, as part of the checkout process, you will be requested to provide us with certain information such as your full name, email address, telephone number, as well as billing and shipping address. Note, you will be required to provide your payment method details, however, as your payment is being processed by our third-party payment processor, we will not store your full payment information. Where applicable, solely the 4 last digits of your payment method and expiry date which we must obtain for record keeping purposes. We will further retain records of the Products’ orders you have made from us, any returns or refund provided, promotions or coupon used, etc. (collectively “Orders Information”).	Account, Registration and Login Data and Orders Information are collected and used for the following purposes: To create and designate your Account, and to secure access to your Account including authentication and validation purposes, enable log-in, access and use of your Account. To provide the Services, including to fulfil and deliver your orders, to process returns, handle any inquiry you may have. To communicate with you and send you transactional and operational messages (for example, a welcome message, billing, invoices, and other operational notices such your shipping status or updates to your orders as well as to send you marketing communications, materials, and other information regarding our Products, including special offers, an email to remined you have not completed your order of Products you have added to your cart etc. The communications shall be via email, provided that, subject to applicable law requirements, we will seek your consent and, in any event, you may opt-out and unsubscribe from marketing communications. However, please note that even if you opt out from our marketing communication, we will still use your contact details to send you service-related and operational communications. To maintain bookkeeping records and to comply with any regulatory requirement (e.g., tax related, etc.). To have internal analytics and statistics, used by us to enhance and improve our Services, as well as to customize our Services and promotional offers, to analyze Customers’ preferences, enhance and personalize your shopping experience (including, for example, to offer additional products) and improve our Services, and marketing efforts.	We process your Account Details to fulfill our contractual obligations to you, all as agreed in the terms of use, Terms and Conditions or other agreement governing your use of the Service. Processing your Account Details for Direct Marketing purposes is subject to our legitimate interest. You can opt-out at any time using the “unsubscribe” option within the email.